Reference

What governs your account on fa11

These legal terms set out how fa11 operates, what you agree to when you open an account, and what rights you hold.

Account eligibility by local lawbKash, Nagad, Rocket account rulesYour data and access rightsHow to raise a legal query
fa11 What governs your account on fa11
HOW WE HANDLE THIS

Data, security and your account rights

Your account data is held securely and used only to operate your account, process wallet transactions through bKash, Nagad or Rocket, and meet any legal obligations that apply to the regions we serve. We do not sell your personal data to third parties.

Data Retention

We keep account and transaction records for as long as required by applicable legal and financial obligations. You can request a summary of what we hold by contacting support with your account ID.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytical cookies to understand how the platform is used. No marketing cookies are shared with third-party ad networks without your consent.

Account Security

Your account is protected by OTP verification linked to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To correct, update or delete personal data on your account, submit a written request via the Help Centre or email support. We aim to action valid requests within a reasonable period under applicable law.

LEGAL CONTACT

Reach us about a legal or account matter

If you have a question about how these terms apply to your account, want to dispute a transaction processed through bKash, Nagad or Rocket, or need to request account closure, our support team handles all legal queries. Bring your account reference and the wallet number used so we can locate the relevant transaction quickly.

Live Chat Open the chat window from any page on fa11. Quote your account ID and the wallet — bKash, Nagad or Rocket — linked to your query for faster handling.
Email Support Send your legal query or account dispute to our support address. Include your registered mobile number and a description of the issue so the right team picks it up.
Account Help Centre Log in to your account dashboard and use the Help section to submit a formal legal or billing query. Responses are tracked and referenced by ticket number.

Common legal questions about your fa11 account

These are the questions we hear most often about legal terms, eligibility, data and account rights. If yours is not here, contact support directly with your account reference.

Access depends on whether local law in your region permits it. You are responsible for confirming eligibility before opening an account. We cannot make that legal determination for you.

Your wallet number is used only to process the specific transaction you initiate. We do not store your full bKash or Nagad credentials beyond what is needed to verify and complete that payment.

Contact support via live chat or email, quote your account ID and the Rocket transaction reference. Our team will review the record and respond with a resolution path within our standard handling period.

Yes. Submit a data request through the Help Centre or by email, including your registered mobile number. We will provide a summary of the personal data linked to your account under applicable legal requirements.

Updated terms are posted to this page with the effective date. Continued use of the platform after that date means you accept the revised terms. Close your account before then if you do not agree.

Contact support via live chat or the Help Centre and request a permanent account closure. Any remaining balance must be withdrawn to your linked bKash, Nagad or Rocket wallet before closure is finalised.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.