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How fa11 Handles Your Personal Information

This privacy policy explains exactly what data fa11 collects when you open an account, make a deposit through bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account data collected at registrationPayment data: bKash, Nagad, RocketCookies and device activityYour right to request or delete dataContact us to raise a privacy concern

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about this policy, want to see what data we hold on your account, or need to request a correction or deletion, our support team is the right place to start. Reach us through any of the channels below and we will respond as quickly as we can. Include your registered phone number or email in your message so we can locate your account record without delay.

Live Chat Start a live chat session directly from the fa11 site. Describe your privacy concern and our team will pull up your account details securely.

Email Support Send your data request or privacy question to our support email. Quote your registered phone number so we can match it to your account record.

Account Help Centre Log in and visit the Account Help section for self-service options — you can review stored payment references and update contact details yourself.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

fa11 applies a layered approach to data security. SSL encryption covers all traffic between your device and our servers. Account login uses a one-time PIN sent to your registered mobile number, which means even if your password is compromised, access still requires physical control of your phone. Payment references from bKash, Nagad and Rocket are stored in isolated records — separate from your browsing and session data — so a breach in one area does not expose another.

Cookies Policy

We use session cookies to keep you logged in and analytics cookies to understand site performance. You can clear cookies at any time through your browser settings without losing account data.

Account Security

OTP-based login adds a second layer beyond your password. If you notice any login you did not authorise, contact support immediately and we will lock the account and review the session log.

Data Retention

We keep your account data while your account is open. After closure, records are retained for a defined internal period, then deleted or anonymised — no indefinite storage.

Requesting Changes

You can ask us to correct inaccurate data, export a copy of your records, or delete your account entirely. Submit the request via live chat or email with your registered number ready.

Data We Collect and Why We Collect It

fa11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with fa11, we collect your name, email address, phone number and the account credentials you set. If you fund your account using bKash, Nagad or Rocket, we record the transaction reference and wallet number associated with that payment — we never store your

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full mobile banking PIN or password. We also collect device data (browser type, IP address, operating system) to detect unusual login attempts and protect your account. Usage data — which sections of the site you navigate, how long sessions run — helps us fix technical issues
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and improve how the platform works. We do not sell your personal data to third parties. Where we share data with payment processors or fraud-screening services, those providers are contractually bound to handle it only for the stated purpose. Retention periods vary by data type: account
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information is kept for as long as your account is active and for a reasonable period after closure, in line with our internal records policy. You may request a copy of your data or ask us to delete it at any time by contacting our support
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team. Availability of this service depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data at fa11

Below are the questions we hear most often about how fa11 collects, stores and handles personal information. If your question is not covered here, reach our support team through live chat or email.

We collect your name, phone number, email address and login credentials at registration. We also log the device and IP address used so we can flag any unusual access to your account.

We store the transaction reference and the wallet number linked to your deposit or withdrawal. We never hold your mobile banking PIN, password or full financial credentials — those stay with your wallet provider.

Yes. Contact our support team via live chat or email, quote your registered phone number, and we will compile and send your data record. We aim to respond to data requests promptly.

Send a deletion request through live chat or our support email. Once verified, we process the closure and remove personally identifiable data in line with our retention schedule.

We share data only with payment processors like bKash, Nagad and Rocket where needed to complete transactions, and with fraud-screening services. All third parties are bound by data-handling agreements.

Session cookies keep you logged in during your visit. Analytics cookies help us track page errors and load times. You can delete cookies in your browser settings at any time — your account data is unaffected.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ

How fa11 Handles Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Information

Cookies Policy

Account Security

Data Retention

Requesting Changes

Common Questions About Your Data at fa11

01 What personal data does fa11 collect when I open an account?

02 Does fa11 store my bKash, Nagad or Rocket wallet details?

03 Can I request a copy of the data fa11 holds on me?

04 How do I ask fa11 to delete my account and personal data?

05 Does fa11 share my data with third parties?

06 How does fa11 use cookies, and can I turn them off?

Privacy Policy

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